Switching usually takes 3 weeks to complete. When you complete your application with Tonik, you'll receive your welcome pack and confirmation of your Direct Debit shortly after. Things will go quiet our end for the next 14 days as you enter what's called a cooling off period which is your time to make sure you're happy with your chosen provider and tariff.
The next time you hear from us will be 5 days before your supply switch date, where we'll email you asking for opening meter readings and provide you with your link to register your Tonik Space account. Your opening meter readings will be used to open your account, and will also be sent to your old provider to final bill you, and close your account which can take up to 30 days.