A couple of weeks into the transfer we'll contact you and ask for your opening meter readings. We'll send these to your previous provider who will close your account once validated. It can take up to 30 days for this to happen, so you won't receive your final bill straight away. After your final bill has been generated, if you are in credit they will arrange to send this money back to you directly as a refund.
Important: It can take a few weeks after your switch has completed to us, for you to receive your final statement from your old provider.