From time to time, your existing supplier might object to you switching away from them. This is usually due to debit on an account, or missing information that is required before they can let your supply go.
We'll send you an email letting you know that you'll need to contact your existing provider to resolve the issue. Unfortunately, we are not able to do this on your behalf, however, once the objection is resolved and lifted from your account please get in touch with us. We'll continue with your switch from this point.