To ensure that your Direct Debit review is accurate, we'd encourage you to provide regular meter readings each month. This ensures your consumption information and data is accurate and up to date and enable us to get a better idea of how much you should be paying. If you don't have a regular meter reading in the account, we will complete the review on estimated readings (what the system predicts you've used based on historical data).
After a Direct Debit review is completed, an email will be sent to you detailing the changes to your monthly payment. If you don't agree with the new amount that has been calculated please do get in touch on 0333 344 2686. Alternatively, you can email us at firstname.lastname@example.org and our Member Support Team will be happy to assist further.
Please note however, if an increase is due and it does not take place, your account will continue to accumulate debt which will result in a higher direct debit being proposed in the future. Further refusal may result in future switches being blocked until the debit balance is cleared.