How do I pay?
Each month you will receive a bill via email telling you how much is due. Please make your bill payments, in full, at a PayPoint store within 10 working days. Scan your barcode to bring up your account details and how much is owed; you will then be prompted to make your payment.
Where do I pay?
You can search for your nearest PayPoint store here: https://consumer.paypoint.com/
You need to make your payment at a PayPoint store where you will need your personalised barcode, which you can find in your online Tonik Space account.
When do I pay?
You are required to pay the balance stated on your bill, in full, within 10 working days of the date the bill was generated. The date you are expected to make your payment by is clearly displayed on the front page of your bill.
What happens when I pay?
When you make your payment at a PayPoint store, you will receive a receipt from the store as proof of payment. We will be notified of your payment within 24 hours of the payment taking place and we will update your account with the payment made. Please keep your receipt as proof of payment.
What happens if I don’t make a payment?
You are required to pay the balance on your latest bill, in full, within 10 working days. If you do not make the payment, you can expect to receive reminders for payment. If you continue not to make payments, we may export the collection of the balance to an external debt collection agency to collect the debt on our behalf.
What if I can’t pay?
Please get in touch with us here. Please include your account number & choose 'Payments -> Payment Query' as the Query type.
In case of urgencies, call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.