How do I top-up?
You will need to use your personalised barcode in your online Tonik Space account to make your payments. Take your barcode(s) to your nearest PayPoint store where you will be able to apply a credit to your meter.
The smallest amount is £1.00 and largest amount is £99.00 per meter, per top-up.
Where do I top-up?
You will need to top-up your meters at a PayPoint store; you can search for your nearest one here.
You'll also need to use your personalised barcode in your online Tonik Space account to make your payments.
When do I top-up?
You will need to top-up your meter when your balance is low. Alerts can be programmed into your IHD (In-Home Display) to make you aware that your credit is running low.
If you run out of credit on your meter, you risk being off supply.
What happens when I top-up?
Once you make your payment at a PayPoint store and the payment is confirmed, your meter will be topped up and the balance on your meter will be updated within 30 minutes.
You'll receive a receipt from the store as proof of payment; you should see a “vend code” on it. All payments that are successful will have a vend code listed and if it does not show a 20-digit code on the receipt then the payment has not gone through.
Please keep your receipt as proof of payment.
How do I know when I need to top-up my meter?
Alerts can be programmed into your IHD to make you aware that your credit is running low. On the IHD, go to “Menu” then “Settings” and “Credit Alert” to set when you would like to be alerted about your remaining credit balance.
Your IHD will alert you when you are below £2.00 credit.
You can also check your meter as this will tell you your credit balance.
What does my IHD tell me and can I use it to top up?
Your IHD displays information about energy usage, current credit amount, tariff details, list of top-ups etc.
You cannot top-up on the IHD, but you can apply a vend code through it (20 digit code on your top-up receipt). You do this by pressing “Payment” on your IHD and then typing the vend code into the keypad. If the IHD does not have a signal you will need to top up via the meter by pressing “A”.