If you would like to discuss the new amount that has been calculated please do get in touch at firstname.lastname@example.org and our Member Support Team will be happy to assist further.
Please note however, if an increase is due and it does not take place, your account will continue to accumulate debt which will result in a higher direct debit being proposed in the future. Further refusal may result in future switches being blocked until the debit balance is cleared.
Should you be in real financial difficulty or are on the Priority Services Register and need further assistance, we will assist you where we can. You can read our ‘Making Life Easier’ policy for further information: Click here. We have partnered with StepChange, the UK’s leading debt charity. They have more than 25 years experience of providing free, confidential and expert debt advice. They offer a wide range of practical debt solutions. To receive free, confidential support please contact StepChange through their website here www.stepchange.org
Once you have your StepChange reference number do get back in contact with us and we can make sure you are on the right payment plan. It is important to keep providing meter readings so we can assess what is the appropriate monthly direct debit payment for you. On the back of this meter reading we can more accurately review your current direct debit monthly payments.
We are working with industry bodies and closely monitoring government advice to ensure we can assist those who are vulnerable to keeping their lights and heating on.