If you think there is a problem with your meter, we are here to help.
If you have a problem reading your meter, please refer to our articles :
If you are seeing an increase in your statements and the consumption feels higher than usual, it might be because of the following factors :
- Weather – which might explain if the heating may be on more or less than usual.
- A change in circumstances, such as holidays or working from home
- Changes in types & number of applications used
If you have a Gas meter & it can record usage in cubic feet or cubic meters. The units are usually shown next to your reads on the screen or will be shown on the meter itself. If you feel that we have the incorrect units for your meter, please send us a photo of your meter here with relevant details.
To report a faulty meter, please click here.
(Find out more about faulty meters here : https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/find-out-if-your-energy-meter-is-faulty/ )
We are doing all we can to keep you on supply. As a result of the Coronavirus pandemic, we are working with our third-party engineers to agree when it is safe to come out to your property. All our third-party engineers have been trained in line with government standards for COVID-19. We will liaise with you and our engineers to agree a suitable time to visit your property.
Please note: We are currently only attending emergency jobs as we have fewer engineers in the field, so we appreciate your patience. If your job request is received and does not require an emergency engineer, we will keep record of your request and be in touch to book in your engineer visit once it is safe to do so.