The meter readings you provide us allow us to charge you more accurately for your energy consumption. However, if you are unable to provide your readings, we use estimated reads for billing your property.
All estimated meter readings are based on the historical energy usage of your property. The more readings you provide for your meter, the more accurate your estimated readings will be.
To calculate your monthly energy statement, we will need your meter read 5 days before the billing date. If you have provided a meter reading at some other time of the month, we will generate the rest of the readings as estimates. If you fail to provide a single read for a whole month, we will estimate reads for the whole period.